Omni-channel Customer Touch points
Feedbox is an omni-channel customer feedback system that empowers businesses to engage with customers whether they are in stores, browsing on a website, surfing social media, and/or interacting with a mobile app. Businesses create short, customizable surveys so customers can share their opinions in a matter of seconds, right there at the point of service.
Results can be viewed on three different platforms – the Feedbox dashboard, integrated on the Salesforce dashboard, or as a printable PDF. The intuitive dashboards and easy to read reports measure KPIs, identify repeating patterns, and serve as a guide for corrective action in real-time.