background
WELCOME TO

FEEDBOX

CUSTOMER EXPERIENCE METRICS

Know who we are and what we do
CUSTOMER CENTRICITY

Customer  Centricity  is  doing  business  in  a way  that provides  a  positive experience  before, during and after  the  sale  in  order  to  drive  repeat  business, loyalty  and  profits.

To  have  sustained  success companies must understand  customers  needs  and  wants,  and  make  sure that  they  have in place the  right internal and customer-facing  strategies,  processes and  initiatives  to  satisfy  them.

background

THE BEST WAY TO DETERMINE AND MEASURE IF YOUR CC GOALS ARE BEING MET IS BY ASKING YOUR CUSTOMER ABOUT HIS/HER EXPERIENCE. FEEDBACK IS THE NAME OF THE GAME

FEEDBOX HELPS YOU ACHIEVE YOUR CC GOALS
background
WHAT IS FEEDBOX?

Feedbox is a Software as a Service platform that makes it easy for companies to survey their clients at point-of-impact or by remote questionnaires. 7 years ago we developed a system that we perfect every day to offer

companies a smart and easy way to understand and act on client feedback. We designed a system that maximises client response willingness, processes data immediately and makes it easy to understand and act upon.

FEEDBOX ADVANTAGES

PLUG AND PLAY

No need to waste in-company (wo)man hours. We do everything for you. The Feedbox team helps you design the perfect survey, programs every aspect of the system and hardware (if required) and plans the perfect report´s structure so you can sit down, relax and wait for the results to pour in.

TECH + BI

For us tech is only the hinge. Behind every survey and every report we have a team of BI experts.

HIGH ROI

Our prices are highly competitive. Our pricing strategy is geared towards maximising the cost-benefit for our clients and building long term relationships. No hidden costs.

TAILOR MADE

We offer both off-the shelf and tailor made options to meet the specific needs of each of our clients. Among our new developments is a configurable Look and Feel tool to adapt to clients visual needs.

MULTIPLE SURVEYS

A different survey for every point of sale. CHECK. A different survey for every month of the year. CHECK. The system can manage an unlimited number of surveys to give clients the flexibility to know exactly what they need to know. CHECK. Random or random-controlled surveys. CHECK. Rules can be applied throughout every survey.

BIG DATA…SMART DATA

For 7 years we have developed and perfected a system that transforms Feedback, qualitative by nature, into quantitative KPIs that can be compared across industries, branches and time.

background
THE 3 PILLARS
The Feedbox platform relies on these three basics to transform feedback from words to a decision-making tool
background
VALUE ADDED
186+
CLIENTS IN 16 COUNTRIES
10.7
MILLION SURVEYS ANSWERED EVERY MONTH
53
MILLION QUESTIONS ANSWERED EVERY MONTH
10.2+
MILLION PEOPLE SEE OUR TABLETS AT POS EVERY MONTH.
TRUSTED BY GREAT COMPANIES AROUND THE WORLD
We strive to create a long lasting relationship with each one of our clients and provide them with top-notch personalised service.
OUR CLIENTS SAY...
We have better control of our stores. Even of the branches that are far from the central offices. The reports help us keep tabs on assortment and availability in all of our stores.
TOTTO
Through the platform we can rate and analyse every single aspect of every single store. Store managers and employees are eager to work better because the results are evident in the ratings and reports Feedbox sends us.
COMEX
What started out as a pilot program in 90 stores has become our flagship in-store feedback project. We now have Feedbox tablets in all our our over 1,000 stores nationwide… and growing.  
WALMART
background
GET IN TOUCH
We would love to hear from you. We currently have distributors in these countries
FeedBack